Privacy Policy

Last updated: May 21, 2026

We are pleased that you are visiting our website and thank you for your interest. In the following, we will inform you about the handling of your personal data when you use our website. Personal data are all data with which you can be personally identified.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Controller Information

The controller responsible for processing personal data on this website is:

Ciara & Rose
Ireland
Email: info@ciara-rose.com

2. Personal Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect the following personal information:

Name
Billing and shipping address
Email address
Phone number
Payment information
Order history
IP address
Browser and device information
Usage and website interaction data

We only collect personal information that is necessary to provide our services and improve your experience.

3. How We Collect Information

We collect personal data:

Directly from you when you place an order, contact us, or create an account
Automatically through cookies and similar technologies
Through service providers such as payment processors and Shopify

4. How We Use Your Information

We use your personal information for the following purposes:

Processing and delivering orders
Providing customer support
Managing your account
Processing payments and refunds
Preventing fraud and securing our website
Improving our products and services
Sending order updates and service communications
Sending marketing emails (only where permitted by law or with your consent)

The legal basis for processing your data under the GDPR may include:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent

5. Payments

Payments are processed securely through third-party payment providers. We do not store full payment card information on our servers.

Depending on your payment method, your payment information may be processed by providers such as:

Shopify Payments
Creditcard

These providers process your information according to their own privacy policies.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable website functionality
Remember your preferences
Analyze website traffic
Improve user experience
Support marketing and advertising activities

You can manage or disable cookies through your browser settings.

If required under applicable law, we will request your consent before using non-essential cookies.

8. Marketing Communications

If you subscribe to our newsletter or provide your email during checkout, we may send you promotional emails about products, offers, or updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

9. Sharing of Personal Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

Shopify
Payment providers
Shipping and delivery companies
Marketing and analytics providers
IT and hosting providers

We do not sell your personal information.

10. International Data Transfers

Your personal information may be processed outside the European Economic Area (EEA).

Where required, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses approved by the European Commission.

11. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Comply with legal and tax obligations
Resolve disputes
Enforce agreements

When data is no longer required, it will be securely deleted or anonymized.

12. Your Rights Under GDPR

If you are located in the European Economic Area, you may have the following rights:

Right to access your personal data
Right to correct inaccurate data
Right to request deletion of your data
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time
Right to lodge a complaint with your local data protection authority

To exercise your rights, contact us at: info@ciara-rose.com

13. Security

We implement appropriate technical and organizational security measures to protect your personal information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

15. Children's Privacy

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised “Last updated” date.

17. Contact

If you have any questions about this Privacy Policy or your personal data, please contact:

Ciara & Rose
Email: info@ciara-rose.com