Shipping Policy

Last updated: May 21, 2026

At Ciara & Rose, we aim to provide a smooth and reliable shipping experience for all customers worldwide.

1. Order Processing Time

Orders are typically processed within 1–3 business days.

During busy periods, holidays, or promotional events, processing times may be slightly longer. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Please note that orders cannot be canceled once they have entered processing or shipment.

2. Estimated Delivery Times

Estimated delivery times are:

  • Europe: 6-12 business days

  • International orders: 6-12 business days

Please note that delivery times are estimates and may vary depending on customs processing, local carriers, weather conditions, or high shipping volumes.

We always do our best to deliver your order as quickly as possible.

3. Shipping Costs

We proudly offer free shipping on all orders.

There are no minimum order requirements or hidden delivery fees.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information usually becomes active within 2–5 business days after dispatch.

If you have any questions regarding your shipment or tracking information, please contact us at: info@ciara-rose.com

5. International Fulfillment

To offer high-quality products at fair and accessible prices, we work with international fulfillment partners and suppliers.

Orders may be shipped directly from our international warehouse facilities depending on product availability and destination country.

Before shipment, products undergo quality inspection to help ensure that every order meets our standards.

This fulfillment model also helps reduce unnecessary storage and transportation waste, supporting a more efficient and sustainable delivery process.

6. Delays and External Factors

While we aim to meet all estimated delivery times, occasional delays may occur due to factors outside our control, including:

  • Customs clearance

  • Carrier delays

  • Severe weather

  • High seasonal demand

  • International logistics disruptions

We appreciate your patience and understanding in such situations.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect shipping address has been submitted, please contact us as soon as possible. Once an order has been processed or shipped, we may no longer be able to make changes.

8. Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us immediately at: info@ciara-rose.com

Our support team will work with you to find a suitable solution as quickly as possible.

9. Contact

For any shipping-related questions, please contact:

Ciara & Rose
Email: info@ciara-rose.com